The safety and security of you and your messages matter to WhatsApp team. They want you to know about the tools and features they’ve designed to help you stay safe while using WhatsApp.
WhatsApp Terms of Service
One way WhatsApp team can help you stay safe on WhatsApp is through their Terms of Service. The Terms of Service set forth the activities on WhatsApp that are prohibited. For instance, submitting content (in the status, profile photos or messages) that is illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigates or encourages conduct that would be illegal, or otherwise inappropriate violates their Terms of Service. They will ban a user if they believe that the user is violating their Terms of Service.
On WhatsApp, they have created some basic controls that you can adjust as you see fit to help you protect yourself:
Control Who Sees Your Information
You can set your last seen, profile photo and/or status to the these options:-
Everyone:- Your last seen, profile photo and/or status will be available to all WhatsApp users.
My Contacts:- Your last seen, profile photo and/or status will be available to your contacts from your address book only.
Nobody:- Your last seen, profile photo and/or status will not be available to anyone.
Read: Hide Your Online Status
Control What You See, Who You Interact With And What You Share
You can block specific contacts from interacting with you via WhatsApp. You can also decide what to share with your contacts on WhatsApp, and WhatsApp team encourage you to think carefully before you decide to share something. Ask yourself would I want others to see what you’ve sent?
Be advised that WhatsApp Team do not retain messages after they have been delivered, in the ordinary course of providing their service. Once a message is delivered over WhatsApp, to help ensure the safety, confidentiality and security of the messages you send they do not store the message.
However, when you share a chat, photo, video, file or voice message with someone else on WhatsApp, they will have a copy of these messages. They will have the ability to re-share these messages with others on and off WhatsApp.
WhatsApp also has a location feature that you can use to share your then-current location via a WhatsApp message. You should only share your location with people you trust.
To Report Issues To WhatsApp
You can send reports to WhatsApp by contacting WhatsApp Team from inside the app.
• On Android: Go to WhatsApp => Menu Button => Settings => About and Help => Contact Us.
• On iPhone: Go to WhatsApp => Settings => About and Help => Contact Us.
• On Windows Phone: Go to WhatsApp => more => settings => about => support.
Important: Keep in mind that to help ensure the safety, confidentiality and security of your messages, WhatsApp team generally do not have the contents of messages available with them, which limits their ability to verify the report and take action. When needed, you can take a screenshot of the content and share it, along with any available contact info, with appropriate law enforcement authorities.
The first time you receive a message from an unknown number you will be given the option to report the number to WhatsApp as spam directly from the app.
WhatsApp team may ban accounts if they believe the account activity is in violation of their Terms of Service. Per their Terms of Service, they may retain the right to ban you without notification. Be aware that a user report of conduct in violation of their Terms of Service will not necessarily result in them banning the user or otherwise taking action against the user.
Kindly review the “Acceptable Use of Our Services” section of their Terms of Service carefully to learn more about the appropriate uses of WhatsApp and the activities that violate their Terms of Service.
Spam And Hoaxes
WhatsApp team work diligently to reduce any spam messages that come through their system. Creating a safe space for users to communicate with one another is their priority. However, just like regular SMS or phone calls, it is possible for other WhatsApp users who have your phone number to contact you. So, they want to help you identify and handle spam and hoax messages.
Spam and hoax messages may or may not come from one of your contacts. These types of messages spread false information and are designed to deceive you and prompt you to act in a certain way. If a message looks suspicious or sounds too good to be true, don’t tap on it, share it or forward it.
Watch Out For Messages That:-
• Include misspellings or grammatical mistakes
• Ask you to tap on a link
• Ask you to share your personal information (such as credit card and bank account numbers, date of birth, passwords, etc.)
• Ask you to forward the message
• Ask you to click on a link to “activate” a new feature
• Say that you have to pay to use WhatsApp (WhatsApp is a free app. They will never ask you to pay to use WhatsApp and you do not have to do anything to use WhatsApp for free.)
What To Do
If you are receiving the message from an unknown number, you will be given the option to report the number to WhatsApp as spam directly from the app.
If you’ve received spam from a contact, delete the message and do not click on any links or provide personal information. .
You can also send reports of spam to WhatsApp by contacting them from inside the app.